Expand Your Salesforce Expertise with Managed Services for B2C Commerce

By RafterOne

Salesforce B2C Commerce has been a game-changer for ecommerce customer journeys. For online retailers to stay competitive and relevant among the ever-evolving and tech-savvy marketplace, it is essential for businesses utilizing Salesforce B2C Commerce to diligently maintain, optimize, and expand upon their platform. This is where a Managed Services for B2C Commerce team can become a critical asset. A dedicated B2C Commerce Managed Services provider with comprehensive knowledge of Salesforce can support your internal team to maximize the value of your Salesforce investment. Such a team can partner with you to improve strategies, operational efficiencies and help you with integration issues, bug fixes and staying current with the latest updates and release features. So, if your internal commerce team is struggling to keep up with these efforts, let’s delve deeper. 

Leveraging Managed Services for B2C Commerce 

Here are some of the most significant advantages of teaming up with a Managed Services for B2C Commerce provider: 

  • Cost-Effectiveness: A Managed Services for B2C Commerce team can help businesses to reduce operational costs by streamlining processes and automating various tasks. It can result in a more efficient and cost-effective operation, allowing companies to save money and allocate resources more effectively. 
  • Time-Saving: By outsourcing the management of their Salesforce B2C Commerce platform to a Managed Services provider, businesses can save considerable time spent on managing and maintaining the platform. It can free up valuable resources that could redirect towards core business activities. 
  • Enhanced Customer Experience: A Managed Services provider can help businesses to optimize their Salesforce B2C platform to provide a better customer experience. This can include implementing personalized marketing campaigns, improving website navigation and usability, and providing more effective customer service. 
  • Increase in Revenue: By improving the customer experience, businesses can increase their revenues by increasing customer loyalty. 
  • Convenient Customer Service: A well-managed Salesforce B2C platform provides the tools a customer needs to interact with a business with ease. A user-friendly interface and self-service options give customers quick solutions to their service needs.  

By leveraging these services, organizations can concentrate on the core business activities and leave the technical details to certified Salesforce experts. 

Partnership Outcomes with a Managed Services for B2C Commerce Team 

Partnering with a Managed Service for B2C Commerce team can benefit businesses relying on Salesforce to manage customer relationships. Here are some potential outcomes of partnering with a Managed Services for B2C Commerce team: 

  • Faster Time-to-Market: Working with an experienced team of Salesforce experts can help you accelerate the development and deployment of your B2C solutions. You can avoid the time-consuming process of hiring and training a team of in-house developers and instead rely on the expertise of your Managed Services provider. 
  • Team Augmentation: Fill in gaps in your existing unit, ensuring that projects stay on track and that you have the necessary resources to meet your goals. Partnering with a Managed Services provider can give you access to e-commerce, experts in marketing, and customer service, helping you fill gaps in your knowledge and expertise. 
  • Expert Training: A Managed Services for B2C Commerce team can help build and train your teams to have the ability to manage new Salesforce products, allowing you to take benefit of the latest technologies and stay ahead of the competition. This may include best practices for configuration, customization, integration and guidance on new features and updates. 
  • Quality Assurance: Ensure the quality of your B2C solutions, conduct rigorous testing, and provide feedback to help you optimize your applications. 
  • Paid Ads ROI: Maximize your return on investment for paid advertising campaigns, ensuring your advertising dollars are spent effectively and efficiently. 
  • Organic Search Rankings: Enhance your website’s search engine optimization (SEO), leading to higher organic search rankings and increased traffic to your site. 
  • Enhance System Performance: A Managed Services team can help optimize the Salesforce platform and improve system performance, ensuring it runs smoothly and efficiently. It can result in faster load times, fewer errors, and better overall user experiences. 
  • Reduced Downtime: A Managed Services team can monitor the Salesforce platform for potential issues and quickly address any problems. Moreover, ensure that critical business functions do not disrupt and minimize downtime.  

Managed Services for B2C Commerce team partnership can result in effective and efficient use of the Salesforce platform, leading to better customer relationships and improved business outcomes. 

How does RafterOne Stand Out Among Managed Services for B2C Commerce Partners?

To expand your in-house Salesforce expertise, you can consult RafterOne as your Managed Services for B2C Commerce technology partner. RafterOne provides the best comprehensive system integration solution which starts with a discovery procedure that identifies the organization’s most valuable, commercially oriented activity roadmap. From there, we collaborate with you from initial platform selection consulting through solution design and construction. It includes creative origination and execution – to ongoing site performance optimization, augmentation, and support (including maintenance). As a result, we form a more strategic level of partnering with our clients rather than support services. In addition, we provide advice and counsel on getting the most out of their e-commerce properties (B2C Commerce). Each client receives a designated Project Manager, Technical Lead, and Client Success Manager.

In addition, some of the key services provided by RafterOne include: 

  • Building Better Customer Journeys: Creating a cohesive and engaging customer experience across all touchpoints, from initial awareness to post-purchase support.  
  • Third-party Software and Services Integration: Ensuring that any business using third-party tools or applications seamlessly integrates into their website or app. 
  • Risk Mitigation: Ensuring that the website or app is built in compliance with guidelines and best practices to minimize the risk of penalties or ranking penalties from search engines like Google.  
  • Analytics and KPI Tracking: Offer regular updates and insights into KPIs such as traffic, engagement, and conversion rates and use data to inform strategy and decision-making.  
  • Onsite Conversion Rates Optimization: Helps to improve the website’s or app’s design, usability, and content to increase the likelihood of visitors taking desired actions, such as purchasing or filling out a form. 
  • Einstein Expertise: Leveraging the power of AI and machine learning to personalize and optimize the customer experience. 
  • Bug Fixing: Identifying and fixing any technical issues on the website or app that may impact the user experience or functionality. 

The Bottom Line 

B2C Managed Services offer businesses a range of benefits, including cost savings, access to expertise, improved security, increased efficiency, scalability, 24/7 support, and predictable costs. As businesses continue to depend on technology to support their operations, Managed Services for B2C Commerce is becoming an increasingly popular solution for overwhelmed internal commerce teams. If you are on or support such a team, RafterOne would be happy to discuss how our team of experienced Salesforce experts can help. 

Ready to partner with a trusted Managed Services for B2C Commerce team?