Identify, Prioritize,
and Resolve with
Service Cloud
Increase customer satisfaction and case management at scale with an Expert Salesforce partner in Service Cloud that can customize your instance with your unique organization in mind.
Service Cloud Implementations with RafterOne
Provide first class customer support, improve visibility into your support queue, and get full reporting to monitor customer satisfaction. We understand how to get the most from your Service Cloud investment and can configure an experience that works for you and your customers
Case & Ticket
Management
Give your team the tools to solve issues faster
Advanced Service
Cloud Features
Unlock omni-channel routing, advanced milestones, CTI Connectors and more
Digital
Engagement
Personalize interactions with AI powered bots across all channels
Customer
Community
Help customers help themselves with a branded self-service center
Knowledge
Base
Empower your community to find answers across groups and experts
Email &
Web-to-Case
Create cases automatically from emails or your website
Case Reporting
& Dashboards
Enable real-time access to critical data across all data sources
Case Routing &
Escalation
Streamline workflows that allow for automatic prioritization to the right teams
Identify, Prioritize, and Resolve with
Customized Service Cloud Services
Advanced Service Cloud Quick Start
Launch Service Cloud, Sales Cloud, and Experience Cloud in as little as 8 weeks.
Ready to jumpstart your multi-cloud solution?
Field Services Lightning
Manage a field service team with efficiency and insights. This add-on to Service Cloud allows you to tie in dispatching, scheduling, work orders, and custom automations with mobile access that enables your agents to access and report on critical data back to the call center team.
Ready to launch Field Services Lightning?
Service Cloud Voice
Centralize phone, digital channels, and real-time CRM data into one console to gain better case visibility, resolve cases faster, and link all your data to Service Cloud in a unified console.
Ready for Service Cloud Voice?
Flow Migration Assessments
Say goodbye to Workflow and Process Builder and become fully automated on Flow. Our Migration Assessments leverage your logic and data to create automated workflows that will drive efficiency, collaboration, and most importantly, adoption.
Ready to make the move to Flow?
