Identify, Prioritize, and Resolve with Service Cloud
Identify, Prioritize, and Resolve with Service Cloud

Identify, Prioritize,
and Resolve with
Service Cloud

Increase customer satisfaction and case management at scale with an Expert Salesforce partner in Service Cloud that can customize your instance with your unique organization in mind.

Service Cloud Implementations with RafterOne

Provide first class customer support, improve visibility into your support queue, and get full reporting to monitor customer satisfaction. We understand how to get the most from your Service Cloud investment and can configure an experience that works for you and your customers

Case & Ticket Management

Case & Ticket

Give your team the tools to solve issues faster

Advanced Service Cloud Features

Advanced Service
Cloud Features

Unlock omni-channel routing, advanced milestones, CTI Connectors and more

Digital Engagement


Personalize interactions with AI powered bots across all channels

Customer Community


Help customers help themselves with a branded self-service center

Knowledge Base


Empower your community to find answers across groups and experts

Email & Web-to-Case

Email &

Create cases automatically from emails or your website

Case Reporting & Dashboards

Case Reporting
& Dashboards

Enable real-time access to critical data across all data sources

Case Routing & Escalation

Case Routing &

Streamline workflows that allow for automatic prioritization to the right teams

Identify, Prioritize, and Resolve with

Customized Service Cloud Services

Advanced Service Cloud Quick Start

Launch Service Cloud, Sales Cloud, and Experience Cloud in as little as 8 weeks.

Ready to jumpstart your multi-cloud solution?

Field Services Lightning

Manage a field service team with efficiency and insights. This add-on to Service Cloud allows you to tie in dispatching, scheduling, work orders, and custom automations with mobile access that enables your agents to access and report on critical data back to the call center team.

Ready to launch Field Services Lightning?

Service Cloud Voice

Centralize phone, digital channels, and real-time CRM data into one console to gain better case visibility, resolve cases faster, and link all your data to Service Cloud in a unified console.

Ready for Service Cloud Voice?

Flow Migration Assessments

Say goodbye to Workflow and Process Builder and become fully automated on Flow. Our Migration Assessments leverage your logic and data to create automated workflows that will drive efficiency, collaboration, and most importantly, adoption.

Ready to make the move to Flow?

Learn More About Service Cloud